Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nicoleandcole.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This hair is absolutely beautiful right out the pack. It's soft , full and it looks so natural. All in all it was a great purchase especially for the price.
The product was delivered well. Very good, I hope to work with you again in the future...
Natural looking, true to length, the density is full. This is the only brand closures that i buy. It’s worth every penny.
The hair is very soft and smooth as i wanted in the photo, i recommend it 100%.
Very pretty, thank you for the fast shipping. I highly recommend it, very soft hair. I am delighted, thank you to the seller. Good length thank you
Loved this bob it was inexpensive and good quality. I just needed something quick and cheap that looked good. The lace melted into my skin making this hair look even more like it was mine.
No shedding & the lace had very thin knots . Most definitely will be shopping again . 10/10 highly recommend! !
Perfect, satisfied with my purchase. Will buy again.
Great, I'm so happy.
Omg this wig is amazing!!!! The wig looks very natural
I like it a lot, it's very pretty.
This wig is 👌 . I love love loooove it so much. The texture, the length is giving. I will definitely buy another one very soon
The length is correct, i even trimmed it a little
The lace is perfect and fits my skin perfectly. The packaging was great! The fullness of the hair is the most important thing. It's very very soft and has not fallen out so far
The quality of the human hair is impressive; it feels soft and silky, and i appreciate that it is pre-plucked, which makes it look incredibly natural right out of the box
Loved this wig. It truly is 100% human hair, i like that it comes with the elastic band in the back so it will stay on your head and feel secure.
I love the bob wig.it is very thick and true to length.
Very beautiful wig, perfect, nothing to say!! I highly recommend you, finally i m a fan of my wig, very good wig, deserves 5 star
This bob wig is awesome!!! Very full and the knots are tiny. 100% human hair. It is still soft and has not shed so far. The wig cap fits well and is very comfortable to wear. The seller is excellent! I will buy from this company again. Love it!! !
The hair is beautiful and soft. Delivery is quick. I like it very much.
Very happy with my purchase,the hair is soft and pretty. Came just in time. I installed immediately!definitely will recommend to my friends
Looks very soft all the same length . Will order another
I just love the bob. I will definitely buy it again. It came fast. The hair was very soft. Barely any shedding and was easy to melt the lace. It had no bad smell and the density of the hair was great.
This wig is above expectation. I love my hair so much, it is the best hair i have ever had. The shipping was fast and great customer service.
I like it very much.