Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nicoleandcole.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the wig is 10/10!! The color of the hair is very healthy and natural. It came with small knots and hair is accurate to length, and good invisible lace. Everything is perfect!
Very beautiful, original and soft
The wig is beautiful, very nice. I am very happy and I recommend this seller. I will buy more.
The hair is soft and easy to manage and i haven't noticed any shedding. The lace melts into the skin nicely as well
The hair looks and feels beautiful,and quality is great, and no any smell, there is no shedding .length is true.i believe the wig is worth the time and effort.also the lace is nice and you can have super natural hairline. Baby it's the truth. I recommend this!! !
I was a little nervous ordering online because you never really know if the color will match the pictures, but this exceeded my expectations.
Its great for beginners who wanna get a lace wig but don't wanna spend a lot of money.
The hair was honestly amazing! Really soft with no odor and absolutely no shedding
Natural looking, true to length, the density is full. This is the only brand closures that i buy. It’s worth every penny.
The hair is very soft and smooth as i wanted in the photo, i recommend it 100%.
Very pretty, thank you for the fast shipping. I highly recommend it, very soft hair. I am delighted, thank you to the seller. Good length thank you
Fine wig, no weird smell, fits well!! !
It's so beautiful! This wig is great, ture to length, so easy to put on, beginner friendly. It has pre-plucked baby hair, no shedding and knots, accurate length. I love it and i will order from this supplier again.
100% human hair
I recently purchased this short bob wig, and it exceeded my expectations in every way
She is too perfect I loved it. Very beautiful Buy without fear
Traveling and receiving a lot of praise
I went on prom!! And everyone love the hair i will be ordering more hair from love my wigs store i love it
You are most beautiful when you wear it. The perfect length and volume make sure the wig seems natural on me. Definitely buy this hair!
This hair is absolutely beautiful right out the pack. It's soft , full and it looks so natural. All in all it was a great purchase especially for the price.
Pretty
Loved this bob it was inexpensive and good quality. I just needed something quick and cheap that looked good. The lace melted into my skin making this hair look even more like it was mine.
I love this hair... Very minimal shedding, perfect amount of fullness and easy to install!
I like it 👌 It came very fast and soft. So beautiful 😍 . I highly recommend 👌
The wig is very cute, soft, and doesn't shed hair. I recommend it 100%.