Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nicoleandcole.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the wig is 10/10!! The color of the hair is very healthy and natural. It came with small knots and hair is accurate to length, and good invisible lace. Everything is perfect!
Very beautiful, original and soft
The hair was honestly amazing! Really soft with no odor and absolutely no shedding
Very good
I am very satisfied 😍😍😍🥰🥰🥰🥰😍
She is too perfect I loved it. Very beautiful Buy without fear
I went on prom!! And everyone love the hair i will be ordering more hair from love my wigs store i love it
This wig is amazing! As soon as i unpacked it, i could tell the quality was top-notch.
Thank you very much for the product, it is very beautiful and original. I loved it and will definitely buy more from this seller. I highly recommend it and am very satisfied.
I love it!! It's very pretty just soft it was so easy to put on i think you should buy.. This is the best wig!
The wig is beautiful, very nice. I am very happy and I recommend this seller. I will buy more.
The hair is soft and easy to manage and i haven't noticed any shedding. The lace melts into the skin nicely as well
I was a little nervous ordering online because you never really know if the color will match the pictures, but this exceeded my expectations.
Its great for beginners who wanna get a lace wig but don't wanna spend a lot of money.
It's so beautiful! This wig is great, ture to length, so easy to put on, beginner friendly. It has pre-plucked baby hair, no shedding and knots, accurate length. I love it and i will order from this supplier again.
100% human hair
Good quality wig
I recommend.
Beautiful wig, delivery was fast and I loved it.
Quality for a bob wig ! Literally little to no shedding. This hair is great! Thick, full, soft and soo cute ! This is my second wig and it hasn't let me down yet oh and the price unbeatable.
Fine wig, no weird smell, fits well!! !
I recently purchased this short bob wig, and it exceeded my expectations in every way
Traveling and receiving a lot of praise
I like it 👌 It came very fast and soft. So beautiful 😍 . I highly recommend 👌
The wig is very cute, soft, and doesn't shed hair. I recommend it 100%.