Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nicoleandcole.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this wavy wig so much! The waves are soft and bouncy, and they hold their shape well even after washing. The hair is the perfect length, with minimal hair fall and very few tangles. It doesn't have any odor, is beginner-friendly, easy to style, and has a very natural look. It looks amazing. If you're looking for an affordable, natural-looking wavy wig, i highly recommend it!
The best wig i have worn so far. The hair feels good. So soft; no shedding and very good quality. I got so much compliment wearing it. The wig is 26 inches.i absolutely love this hair and will definitely order again if needed. Thanks
Too beautiful
This wig is amazing! The curls and waves last for days. There's very little shedding. It's thick from root to tip. It fits my head perfectly—not too tight, not too loose. The color is exactly as pictured. It was also easy to install; the lace is thin and blends in easily. I highly recommend it!
I loved this hair and had so much fun. The unit was preplucked and soft! Great length and held curl and styles. Density was perfect not too thick. The color ended up being the perfect shade for me and i received many compliments. Great price for a perfect . Would definitely order again.
I have never seen such a perfect wig! Nothing to say!
Thank you so much, i just received my wig, it is soooooooo beautiful, soft and the color it so rich, love , love,love it
Oh my god, it looks so natural! Perfect for beginners. I never did my hair before and didn't like doing it, so i was looking for a super easy wig. This wig has soft, bouncy waves that create a super natural and glamorous look. The lace is perfectly integrated, and the wig is very breathable. Highly recommended for anyone looking for a high-quality wig!
The hair itself looks beautiful, which is a real plus! I absolutely recommend this purchase! This is my first time writing a review and ordering a wig, and it was a truly wonderful experience. This wig is durable, silky, and lint-free. The quality is excellent! I will definitely order from this wig again! Pretty girls, buy this!
Thick enough, beautiful color, loved it!! !
This wig is like top tier quality. I was shocked. The color is a dark vibrant burgundy and it is full. Y’all it is so full and long. True to length, i’m looking at a 30 inch wig. I spent 30 minutes calling folks to show off the hair. I will be purchasing again.
This wig looks beautiful, and the color is gorgeous. However, i've still uploaded a few photos in the hopes that they will help other buyers. 10/10 highly recommend
Wig as in the photo, quality-price ratio, nothing to say.
The hair is thick, silky, and soft! The effect is quite good. It's very easy to manage. The lace blends in very naturally. I've received many compliments; this wig is definitely worth buying!
Wig received in good condition, with the bag to store the wig.
Very full and the colour matches the images. Can’t wait to get it installed
Nothing to say about this magnificent wig, thank you very much to the seller.
I ordered the human hair body wave wig, i would like to say this wig was beautiful when i received it and true to length as well . The wig styles nicely and it washed with no shedding, the wig remains soft each time . Installation was a breeze, and once i had it on, i couldn’t stop looking in the mirror — it looked so natural and flawless, as if it was professionally styled. I loved how full and natural they looked .
Oh my god i love this wig, it arrived on time and in good condition. The hair is of good quality, and the length is the same as what i ordered. I highly recommend it ,order long length
The length is just perfect, giving me the exact look i've always wanted. I can't recommend it highly enough to anyone in search of a high-quality human hair wig. It's worth every single penny and more!
Best hair i had to add bundles to make it more, omg it's perfect
The wig was nice but too thin and short, yet they came to me with a good solution.
This wig was everything!!! Super thick, held curls, tru to length & the lace was easy to melt! I love it. I got sooo many compliments on the color. Would definitely buy again
Overall, this wig is amazing! I've been wearing it for over a week and it hasn't tangled at all. I wanted a cooler tone, so i dyed it myself—and it turned out great. My hair is beautiful and soft, and it's almost shedding-free. It's definitely worth the money, and i'll be wearing it forever!
Absolutely beautiful!!! Exactly what i ordered.